Sterling Academy

Making a World of Difference


Edward Popovich, Ph. D.

Ed is an experienced leader in business transformation including the deployment and application of Lean Six Sigma.  Ed began his leadership work with Six Sigma during its initial years at Motorola, the company that created Six Sigma.  Ed has applied performance improvement across a wide variety of organizations.  In healthcare, as a hospital Vice President Ed deployed Enterprise Excellence as a precursor to the development of a new teaching hospital; facilitated deployment of Lean Six Sigma within the Office of the Surgeon General, Army Medical Command which was recognized at the Pentagon with the US Army Lean Six Sigma Organizational Deployment Award in 2008; and as a lead team member facilitated the introduction of Process Excellence at Johnson and Johnson.  In financial services, Ed has trained and coached Master Black Belts, Black Belts, and Green Belts at various organizations including GE Capital, First Data Corporation, Wachovia, Quicken Loans; and provided assessments or assistance to others such as J P Morgan and CSI Financial Services.  In manufacturing, Ed has worked with Motorola, SONY, NCR, Lockheed Martin, Jaguar Cars and others.


Ed is an author of several Six Sigma papers appearing in Journal of Quality Engineering and coauthor of a Prentice-Hall book titled Design for Six Sigma for Green Belts and Champions:  Applications for Service Organizations.  Ed has served as an Adjunct Professor and instructor within the Executive MBA Program at Duke University, and also at Florida Atlantic University and Nova Southeastern University in their respective MBA programs, at the University of Central Florida in the department of Statistics, and the University of Florida in the departments of Mathematics and Statistics.  Ed has a B.S. in Mathematics, a Ph.D. in Statistics from the University of Florida, Gainesville. 


Rebecca C. Southern, RN MS

Rebecca (Becky) is a Registered Nurse and former Chief Nursing Officer/VP of Patient Care in a 400 bed community teaching hospital.  Her  25+ years experience in healthcare include leadership roles in “for profit” and “not for profit” hospitals along with extensive outpatient services and community programs, She was also a regional leader with a national Home Health company providing Medicare and private pay services. 

Becky has proven success as a leader in operations, P & L management including understanding of current reimbursement policies, strategic development and implementation of new programs, product line management, marketing, and process redesign.

As a consultant, she has worked with multisystem healthcare organizations to improve the delivery of patient care, maximize productivity and reimbursement, improve compliance with regulatory standards, and design new space to support the future in healthcare with the aging patient population, patient safety goals, provider shortages, technology, and increased customer expectations. 

She is recognized as a leader in Women’s and Children’s services and consults to design new services, increase competitive lead, implement patient care models, increase capacity, and facilitate relationships with physicians in the service. (Obstetricians, Pediatricians, Neonatologists, Anesthesiologists, Emergency Physicians, Intensivists)


Co-authored: Six Sigma and Lean Concepts, a Case Study: Patient Centered Care Model for a Mammography Center

Contributor: Going Lean, Busting Barriers to Patient Flow

Speaker, WCBF Conference: The Patient Centered Care Model for the Women’s Center

Speaker, AHRA National Conference: Six Sigma Methodology to Create a Patient Focused Care Model for a Mammography Center

Speaker, WCBF Conference: Lean Six Sigma Deployment Options for Hospitals

Speaker, The Snowmass Institute: Going Beyond Lean: Increase Return, Enhance patient Satisfaction, Improve Morale and More



Mark is past president of the American Healthcare Radiology Administrators (AHRA), which is the national association for Imaging Leaders.  With a 31 year hospital career his areas of leadership have included Hospital Inpatient and Outpatient Imaging Services, Surgery, Cardiology Services, Respiratory Services, Anesthesia, Transportation, Central Scheduling, and Patient Financial Services / Revenue Cycle Management.  Mark is skilled at planning, purchasing, and implementation of major medical technologies.  Mark has also been a lead facilitator of the planning of a new $750 million teaching hospital along with a $72 million Cancer Institute.  Mark is considered an expert in Analog to Digital conversion of Imaging work flow processes and implementation of state-of-the-art digital imaging technology.  Mark Viau is a certified Black Belt.  Mark’s Black Belt project was published in the Radiology Management Journal in the September / October 2007 issue.



Lean Manufacturing Certificate, University of Michigan

Six Sigma Black Certified, Boca Raton Community Hospital

Certified Radiology Administrator, American Healthcare Radiology Administrators



Past President and Past National Board Member AHRA

Member, American Association of Healthcare Administrative Management (AAHAM)

Co-authored: Six Sigma and Lean Concepts, a Case Study: Patient Centered Care Model for a Mammography Center

Co-authored: Construction and Renovations Guide for Radiology

Contributor: Going Lean, Busting Barriers to Patient Flow

Speaker, WCBF Conference: The Patient Centered Care model for the Women’s Center

Speaker, AHRA National Conference: Construction and Renovations for Radiology

Speaker, AHRA National Conference: Six Sigma Methodology to Create a Patient Focused Care Model for a Mammography Center



Dave Eitel MD MBA

Dave currently is a Physician Advisor for Case Management for the Wellspan Health System in York PA, while working half time as an Emergency Physician in the Gettysburg Hospital Emergency Department, also part of the Wellspan Health System.  He is chair of 

the Health Care Division of the American Society for Quality and co-chair of the Society for Health System-IIE/Health Care Division-ASQ’s new Joint Conference and Expo 2010 to be held in Atlanta GA February 25-28 under the theme “Building Better Healthcare Systems.” Dave is co-editor with Mr. Jay Shiver of a just-released text “Optimizing Emergency Department Throughput: Operations Management Solutions for Health Care Decision Makers” by CRC Press/Francis and Taylor. He teaches “Process Improvement in Health Services”, a 3-credit graduate level course for the Department of Health Administration and Policy at George Mason University in Fairfax VA. Dave was an invited speaker for the American College of Emergency Physician’s AHRQ grant-supported ‘Stakeholders Conference’ held in Boston MA on October 4, 2009 with the theme “Improving the Quality and Efficiency of Emergency Care across the Continuum: A Systems Approach.” Dave’s presentation was “Research issues relating to system-wide flow.” Dave is chair of the American Academy of Emergency Medicine’s new Operations Management Committee, and lead author for the recently released AAEM white paper and position statement on ED flow. 


Dave has been involved in Emergency Medicine for over 30 years. He was the EMS-ALS Medical Director for York and Adams Counties (1983-1989) and founded the York Hospital Emergency Department’s clinical research program within the ALS system. He 

was the ED’s first Research Director (1983-1998) and first Emergency Medicine Residency Director (1989-1992). Dave completed a 3-year executive MBA (Sellinger School of Business, Loyola College, Baltimore MD, 1993-96) and became interested in Operations Research and the Management Sciences [OR/MS] during that time. Dave is the co-inventor (with the late Dr. Rich Wuerz) of Emergency Severity Index © Triage and a member of the ESI Triage Research Team ( With Dr. Jody Crane of Fredericksburg VA, Dave has co-created a new toolset – Emergency Streaming Pathways© [ESP©]. ESP© will facilitate the implementation of the Crane/Noon “No Wait Continuous Patient Flow” ED care delivery model into any Emergency Department, to effect the reliable and efficient streaming of patient’s into and through an Emergency Department service system. Dave is trained but not certified in Lean and Six Sigma.