Sterling Academy

Making a World of Difference

Enterprise Excellence Deployment

  • Readiness to Launch Enterprise Excellence
  • Strength - presence of success factors
  • Weaknesses - impediments to success
  • Strategic Themes - key focal points for organization
  • Staff - capacity and capability to change
Improvement / Innovation Roadmap Selection
  • Basic Improvement Projects
  • Rapid Improvement Events
  • PDSA / PDCA - empowering continuous improvement
  • Work Flow Analysis / Lean Application
  • Six Sigma DMAIC Breakthrough Improvement
  • Innovation and Service Design
  • Facility and Work Flow Design
Empowerment / Engagement
  • Leadership and Staff Engagement
  • HR / Organizational Development
  • Reward / Recognition Systems
  • Balanced Scorecards / Dashboards
  • Performance Measurement Systems

Education / Training / Mentoring

Building Blocks to Quality Courses
  • Basic Quality Principles
  • Rapid Improvement Event Roadmaps
  • Lean and Work Flow Analysis Principles
  • Lean Six Sigma DMAIC
  • Design for Lean Six Sigma
Executive Leadership Workshops
  • Mentor relationships
  • Strategic Theme Execution
  • Project alignment and phasing
  • Sponsoring Projects
  • Leading High Performance Teams
  • Engaging the organization

Are we having fun yet?

If Leaders and Staff do not enjoy the effort it will be difficult to sustain. Enterprise Excellence done right will engage the organization, improve communication as what should be communicated is better understood, and in turn increases transparency. Research shows that leadership and staff engagement is an ingredient for success and makes for a happier workplace. That in turn will lead to reduced turnover. For example, it is well known in healthcare that there are significant cyclical staffing shortages in this country. It is not coincidental that long hours, poor work flow, and considerable demands onstaff time leads to higher turnover. Hospitals that have won the Malcolm Baldrige National Quality Award or are considered leaders in the field tend to have lower levels of turnover. Enterprise Excellence can help bring "joy" back into the work place.