Who We Serve
- Healthcare - Hospitals, Clinics, Physician Practices
- "No Wait" Emergency Departments
- ESI Triage Reliability and Patient Flow Pathways
- Outpatient Patient Flow Optimization
- Time Study RN National Benchmarking
- Time Study MD
- Facility Design Layout Optimization
- Nonprofits - Charities, Faith-based organizations
- Financial Services - Banks, Credit Unions, Consumer Finance
- Professionals seeking to upgrade skills
Enterprise Excellence
Which of the following quality management practices work?
- Total Quality Management
- Lean, Just-In-Time, Toyota Production System
- Malcolm Baldrige National Quality Award
- ISO 9000
- Six Sigma, Lean Six Sigma
- Others - industry specific, government mandated, regulatory
Answer: They all have generated both successes and failures.
Which is the best for my organization?
Answer: Unfortunately, there is no best answer for each organization as the choice depends on:
- the organizational readiness for deploying quality management
- strategic plan
- leadership commitment
- its size and maturity as an organization
- customer awareness
- industry-specific challenges
- competitive environment
- its ability to quantitatively assess its performance gaps
- market opportunities
- staff capacity and capability
Our Solution - Enterprise Excellence
- Assessment - Readiness for Business Transformation
- Improvement - Key Strategic Leverage Points to Address
- Empowerment - Engaging the Organization in its own Success
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